Contacts
List of 3 Kingdoms Online Origin GMs you can contact
Weekdays (08.30 WIB - 17.30 WIB)
- GM PandaMan (@pandaman_5151)
- GM Berzerk (@butchers0108_18083)
How to Redeem Banned Dummy IDs
Under the latest regulations from the 3K Online Origin Team, there is strict enforcement against all dummy accounts that have started exploiting the server and disrupting server stability. Therefore, we have implemented a policy for dummy account owners who wish to redeem banned IDs: pay Rp. 50,000 per ID for 1 week and cannot be accumulated either in main ID/ for time.
Example:
Player A submits an email to 3K Online Origin CS
List of banned IDs:
- Abc
- cbd
- jkn
- pyt
- trf
- ghj
- rwq
So the total top-up required is Rp 50,000 x 7 IDs = Rp 350,000 for the 7 IDs above. Please note that to redeem dummy IDs, you MUST send the email using the same email registered on the ID used for the top-up so the team can process it.
Email Guidelines
- Emails sent with incomplete data or incorrect format will not be processed. To speed up our service, please complete all data before submitting your report.
- Use polite language when reporting.
- If you want fast handling, support us by providing the clearest data possible.
- Reports must be sent immediately after you become aware of the incident.
- We only process reports received within a maximum of 1 (one) month from the date of the incident.
Required Data for Bug/Error Reports
This report covers any incidents where things do not run normally. For example: Items cannot be used, item duration does not work as intended, monsters not appearing in their correct locations, etc.
If you experience any of the above, please send an email with the following format:
- Subject : Bug/Error Report
- Screenshot of the Bug/Error :
- ID :
- Character Name :
- Server :
- Bug/Error Description :
- Date and time of the Bug/Error :
- Incident timeline (if any) :
- Steps leading to / causing the Bug/Error :
Required Data for Hack/Loss/Rollback Reports
This report covers incidents where you lose items that you suspect have been moved to another character or removed from your character by someone else.
Please note that the GM Team is not responsible for any losses resulting from ID Sharing and/or player negligence. Send your report using the following format:
- Subject : Hack Report - Have you shared your ID? (answer truthfully)
- ID :
- Character Name :
- Server :
- Date and time before items were lost (last logout) :
- Date and time items were discovered missing (next login) :
- Known lost Gold :
- Incident timeline (if any) :